We already started managing safety issues in SMS Pro and want to change the Risk Matrix. How does it work?

All Risk Matrix change requests for "locked" divisions must go through SMS Pro support.

Historical risk assessments can't be separated from your "locked" risk matrix. When you change any division's risk matrix, all historical assessments will incorrectly reflect the latest configuration.

For example:

  • You classify issue as "Acceptable risk, Probability: 1, Severity 2 (P1/S2)" (green risk matrix cell)
  • You later decide to change P1/S2 cell to be Mitigable risk and make it yellow
  • After the change, all issues previously assesses with P1/S2 will reflect Mitigable risk/Yellow assessment.

We only need to update Probability/Severity wording, and keep the risk colors/levels the same

These changes have no effect on your historical issues as they don't change the risk levels/colors of matrix cells.

What options do I have?

1. Change probability/severity wording, no color changes:

Cost: 1 billable hour (rates per SMS Pro agreement)

Timeline: Either 1 day from approval, or by the following Friday (with weekly code deployment) - depends on the scope of changes

 

2. Process to change risk levels/colors and start over:

  • Export existing risk assessment with Data Analysis and Export
  • Delete all existing risk assessments (NWDS support staff)
  • Update the matrix
  • Start using new risk matrix going forward
  • (Optional) Go back and assess old issues with updated risk matrix

Cost: 2 billable hours (rates per SMS Pro agreement)

Timeline: Either 1 day from approval, or by the following Friday (with weekly code deployment) - depends on the scope of changes

 

3. Process to change risk levels/colors and document previous assessments:

  • Document existing risk assessments in "Assessment Justification" text box, will look similar to the following

          Previous SMS manual revision 1 indicated the following risk assessment:
          Initial - 09/28/2018 - Alison Sky - Risk: 12 P/S: 2/C (Green)
          Closing - 10/29/2018 - Alex Pilot - Risk: 4 P/S: 2/E (Green)

  • Delete all existing risk assessments
  • Update the matrix
  • Start using new risk matrix going forward
  • (Optional) Go back and assess old issues with updated risk matrix

Cost: 6 billable hours (rates per SMS Pro agreement)

Timeline: 1 week from approval, with changes deployed on Friday

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